Personal Data Protection Act

This Privacy Notice sets out how JW Cobra and its related and subsidiary companies (collectively, “JW Cobra Group”) collect, store, and handle personal data of individuals in accordance with the Personal Data Protection Act 2010 (“PDPA”) and the laws of Malaysia.

By providing your personal data to us, you are consenting to this Privacy Notice and the collection, use, access, transfer, storage, and processing of your personal data as described herein.

1. What This Notice is All About

This Privacy Notice clarifies:

  • What kind of personal data we collect

  • How we collect your personal data

  • How we use your personal data

  • When we disclose your personal data

  • When we transfer your personal data abroad

  • Your rights to access and correct your personal data

2. Our Commitment To You

At JW Cobra, we value your trust and are committed to protecting your personal data. To ensure that you can make informed decisions and feel confident about supplying your Personal Data to us, we provide you with this Privacy Notice outlining our practices and the choices you have concerning how your data is collected and used.

3. What is Personal Data?

“Personal Data” refers to any information that relates directly or indirectly to you, including any information that can be used to distinguish, identify, or contact you.

This includes sensitive personal data, such as information relating to health, political opinions, or religious beliefs. Please note that this Privacy Notice applies only to natural persons/individuals.

4. What Kind of Personal Data We Collect

To provide our products and services effectively, we may collect personal data including (but not limited to):

  • Contact information such as name, date of birth, NRIC or passport number, address, telephone number, mobile number, fax, and email.

  • Payment details such as credit card or bank account information.

  • Alternative contact numbers (e.g., for theft verification purposes).

  • Information about your use of our products and services (e.g., GPS data, SMS/email traffic data, communication logs, timestamps, and costs).

  • Call recordings made when you contact our Secure Operating Centre (SOC) for service enhancement and improvement.

5. When and How We Collect Your Personal Data

We may collect your data directly when you:

  • Communicate with us (e.g., application forms, enquiries, SOC calls).

  • Register or subscribe for our products or services.

  • Submit feedback, complaints, or requests.

We may also obtain your data from third parties connected with you, or from other lawful sources, where consent has been given or permitted under the PDPA.

6. How We Use Your Personal Data

We may process your personal data for purposes including:

  • Verifying your identity.

  • Assessing and processing applications or service requests.

  • Providing and managing our products and services (including billing, payments, and collections).

  • Handling service issues, complaints, or enquiries via our SOC.

  • Detecting and preventing fraudulent activity.

  • Keeping in touch with you and providing requested information.

  • Managing business relationships and transactions.

  • Monitoring and improving service quality and staff training.

  • Complying with legal and regulatory requirements.

  • Any other purpose required or permitted by law.

7. Disclosure of Your Personal Data

We may disclose your information to the following parties:

  • Law enforcement or government agencies.

  • Contractors, service providers, and professional advisers.

  • Business associates or partners assisting in providing products/services.

  • Other third parties with your express or implied consent.

8. What If Personal Data Provided Is Incomplete?

Where personal data is marked as obligatory (e.g., in forms), failure to provide it may result in us being unable to process your application or provide services.

9. Your Rights to Access and Correct Your Personal Data

You may request access to, or correction of, your personal data by contacting our SOC. Please provide your name, vehicle registration number, and client ID along with details of the requested amendments.

We will respond within a reasonable timeframe. However, access may be withheld in certain cases (e.g., confidentiality, inability to verify identity, or repeated requests).

10. Your Obligations

You are responsible for providing accurate, complete, and up-to-date information, including any third-party data you provide (e.g., spouse, children, employees). By submitting such data, you confirm that:

  1. You have obtained their consent or are otherwise authorized to provide their data.

  2. You have informed them to read this Privacy Notice on our website.

11. Transfer of Personal Data Outside Malaysia

Your personal data may be stored outside Malaysia as part of JW Cobra’s global infrastructure. In such cases, we ensure that the data is subject to at least the same level of protection as required under Malaysian law.

12. Updates to this Privacy Notice

We may amend this Privacy Notice from time to time. Updated versions will supersede previous versions. Please check our website for the latest practices.

13. How to Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Notice, please contact us: jeff@jwcobra.com